Please get in touch with us as soon as possible. As long as your order has not yet been dispatched, we will do our best to amend it for you.

Yes, we'd be happy to. Just let us know when placing your order and we'll gift wrap the item for you. .. Please note: if items may be wrapped together, such as baubles, do let us know as well. During busy periods this makes a considerable difference to processing times.

First, have a quick look in your spam or promotions folder, as that's where confirmations most often end up. If it isn't there either, do send us an email and we'll check whether your order has reached us. It may be that a typo slipped into your email address. Occasionally, a payment doesn't come through. Just let us know if you're unsure.

Simply enter your code at checkout, in the discount code field. The amount will be deducted from your total straight away. If it doesn't work, do check whether the code is still valid and whether any conditions apply.

As our name suggests, we aim to supply everything Alessi currently has in production. We place orders with Alessi almost daily. That said, some "coming soon" listings can be misleading, even at Alessi. Feel free to give us a call about it. Send us an email telling us which item you're looking for and we'll let you know when it's back in stock. We can also reserve it for you if you wish.

You certainly can. Collect your order from our showroom at Gestelsestraat 234 in Eindhoven, Tuesday to Friday between 10:00 and 16:00. Just let us know with your order that you'd like to collect, and we'll have everything ready for you. There is parking right outside the door.

We offer free delivery within the Netherlands on orders over €65. Below this amount, a fixed contribution applies, which you'll see at checkout. For orders shipped abroad, separate rates apply; these are calculated at checkout once you enter your address. If an item differs from standard dimensions or weight, the delivery charge may be higher. We never apply this without checking first: we'll always contact you beforehand and only ship once you've given your approval.

Yes. We ship to Belgium and most other European countries. Shipping costs and the estimated delivery time are usually shown at checkout once you've entered your delivery address. Everything is sent insured and carefully packaged. For large or heavy items the shipping rate may be higher; we'll let you know in advance and only ship once you've confirmed you're happy to proceed.

Items in stock are usually dispatched within 1–2 working days. You'll receive a track & trace as soon as your parcel is on its way. Should an item just happen to be out of stock, we'll let you know when the new delivery arrives. We receive fresh shipments from Italy every week, so the wait is normally max 8 days. We always keep a close eye on availability and expected delivery times.

First check whether the carrier has left a note in your letterbox and whether the parcel has been handed to a neighbour. This is usually shown in your track & trace as well. Still no luck? Please get in touch with us. We'll open an investigation with the carrier and make sure you receive what you're entitled to.

It can take up to one working day before the carrier processes the first scan. Until then, your tracking code may appear to be standing still. If you still see no movement after a working day, email us your order number and we'll trace the shipment with the carrier for you.

How annoying! We'll always sort this out quickly for you. Please email us as soon as possible, within 2 days of receiving your order, quoting your order number and including photos of both the item and the shipping box. Once the item has been returned, we'll send you a replacement free of charge or issue a refund. Do keep the packaging until we've settled everything.

Of course. Please do so as soon as possible. Feel free to call or email us. The item must of course be returned unused and in its original packaging. We do not offer approval shipments with free returns. We trust you'll understand.

Email us at info@allesvanalessi.nl with your order number and the item you wish to return. We'll send you the return instructions and the address. Please register your return within 14 days of receipt; after that you'll still have some time to actually send the parcel back.

Please return the item in its original, undamaged Alessi packaging, always placed inside a sturdy outer box. We pack everything with a cushioning layer ourselves, so nothing gets damaged in transit. The Alessi box is part of the product, so please don't tape over it or write on it. Wrap fragile pieces carefully and keep your proof of postage/tracking until the return has been processed.

The cost of returning an item is at your own expense. Has something gone wrong, for example you received the wrong or a damaged item? Then we will of course cover the return costs and send you a new one.

The quickest way is to register your return and simply place a new order for the item you'd like. That way the new piece reaches you fastest. Just let us know and we'll set it aside for you, as long as it's in stock. In any case, a quick word with us is usually the easiest route.

As soon as your return reaches us and has been checked, we'll refund the purchase amount. This happens within 14 days at the latest, and in practice almost always sooner. The refund is made using the same payment method you originally used.

You can pay securely with iDEAL | Wero, credit card (Visa, Mastercard and American Express), Bancontact or PayPal. Prefer to pay later? You can with Riverty. You'll see the options for your country at checkout.

The invoice is included in the parcel with your order, and you will also receive it by email along with your order confirmation. Can't find it? Simply email us your order number and we'll be happy to send you a new copy.

Yes. We supply only genuine Alessi products, sourced directly through official channels. We have been a dedicated Alessi dealer since 1990. Every item arrives in its original Alessi packaging and carries the Alessi brand engraving.

Yes, in many cases we can help. Think of gaskets and filters for espresso makers, lids, knobs or spare parts for tableware. Just email us which product you have (ideally with a photo, the type number and the height), and we'll find out what is available. We've been doing this for 35 years from our warehouse in Eindhoven, so we sometimes know that little bit more.

Alessi regularly discontinues designs, but we often still have stock of older series. Let us know what you're looking for and we'll check whether we still have it in stock or can track it down for you.

This varies from item to item. Where relevant, you'll find the information in the product specifications. 18/10 stainless steel is generally dishwasher safe; plastics are not. Silver-plated, hand-painted and lacquered pieces are best washed by hand with a mild soapy solution. Alessi's care instructions are always included in the box. Not sure? Feel free to ask us.

Simply email your complaint to info@allesvanalessi.nl, quoting your order number along with a description. You'll receive a reply within one working day, and we'll do our utmost to resolve the matter together as quickly as possible. In the unlikely event that we can't reach a solution, you may refer your complaint to the European ODR platform, though we're confident it will never come to that.

Call us on +31 (0)629164022, Tuesday to Friday from 10:00 to 16:00, or email info@allesvanalessi.nl. We normally reply to emails within one working day.

We'd love you to. Our showroom at Gestelsestraat 234 in Eindhoven is opened Tuesday to Friday, 10:00 to 16:00. Other times are certainly possible by appointment. You'll find a wide selection of Alessi on display. There's parking right outside, and the Gestelsestraat bus stop is just 100 metres away.

You no longer need a password. Enter your email address on the login page and we'll send you an email with a code straight away. Enter that code and you're logged in.

Did you have a password on our previous webshop? That password no longer applies. Your details and your earlier orders have come across with you; you simply reach them a different way.

Don't see the email with the code? Have a quick look in your spam or promotions folder.