Terms of service

General
1.1 These general terms and conditions apply to all offers, orders
and agreements of “Allesvanalessi.nl”, established at Gestelsestraat 234 in
Eindhoven. Allesvanalessi is a brand owned by Design Daily’s, registered with the
Chamber of Commerce in Brabant (Eindhoven) under registration number 17178871.
Design Daily’s operates the following webshops: Allesvanalessi.nl, Design dailys.com
Kapstokhaak.nl, Japansdesign.nl, Eindhovensgoed.nl and Susenz.nl
1.2 By placing an order you indicate that you agree to the delivery and
payment terms. Allesvanalessi.nl reserves the right to amend its
delivery and/or payment terms after the expiry of the term.
1.3 The provisions of these general terms and conditions may only be deviated from
if this has been expressly agreed in writing, in which case the remaining
provisions of these general terms and conditions shall remain in full force.

Delivery
2.1 Delivery takes place as long as stock lasts.
2.2 Delivery time within 1 to 2 working days. If an item is not in stock, every order is given priority status. In most cases the items are already on back order. This generally means a maximum of 5
working days.
2.3 Delivery will therefore in principle take place within 1 to 7 working days, unless stated otherwise on the
website. If the delivery time of up to 7 working days cannot be
met, the customer will receive an e-mail from Allesvanalessi.nl stating the correct delivery time. We will also inform you about the stock status at the
supplier/manufacturer, if we are able to establish this. In that case the customer is entitled to dissolve the agreement with Allesvanalessi.nl by simply notifying
Allesvanalessi.nl in writing (by fax, letter or e-mail). Allesvanalessi.nl will
agree a delivery period of no more than 30 days.
2.4 All periods stated on the website are indicative. No rights can therefore
be derived from the periods stated.
2.5 If the customer has already made any payments at the moment the customer
revokes the agreement with Allesvanalessi.nl pursuant to article 2.5 of these general
terms and conditions, Allesvanalessi.nl will refund these payments to the customer within fourteen (14) working days after Allesvanalessi.nl has received the item returned by the
customer. In practice this is done within a few days.
2.6 Allesvanalessi.nl reserves the right to refuse returned items or to credit only part of the amount already paid, where there is
reason to believe that the item has already been opened, used or damaged through the fault of the
customer (other than that of Allesvanalessi.nl or the supplier of the item).
2.7 If an item is returned which, in the opinion of Allesvanalessi.nl,
has sustained damage attributable to an act or omission of the customer or which is otherwise at the customer’s risk, Allesvanalessi.nl will notify the customer of this in writing (by fax, letter or e-mail). Allesvanalessi.nl is entitled to deduct the depreciation in value of the item resulting from such damage from the amount to be refunded to the customer.

Prices
3.1 All prices stated on the website are in euros and include 21% turnover tax
(VAT). For orders within the Netherlands a contribution towards handling and
shipping costs of €6.95 per order is charged, unless stated otherwise or
agreed in writing. For orders within the Netherlands over €65.00,
no contribution towards handling and shipping costs is charged, unless stated
otherwise or agreed in writing. For items that can be sent as so-called letter post
(in other words, that fit through the letterbox) a contribution towards
handling and shipping costs of €3.95 per order is charged, if within
the Netherlands and unless stated otherwise or in writing.
3.2 Prices will not be increased within the term of the offer, unless statutory
measures make this necessary or if the manufacturer implements interim price increases.
3.3 All prices on the website are subject to printing and typesetting errors. No liability is accepted for the
consequences of printing and typesetting errors.

Privacy
4.1 If you place an order with Allesvanalessi.nl, your details will be
included in the customer database of Allesvanalessi.nl. Allesvanalessi.nl complies
with the Personal Data Registration Act and will not provide your details to third parties.
4.2 Allesvanalessi.nl respects the privacy of the users of the website and ensures that your personal details are treated confidentially.
4.3 Allesvanalessi.nl uses a mailing list. Every mailing contains instructions
for removing yourself from this list.
4.4 Personal details entered by the customer will be included in a
database. These details will be used to process the customer’s order. These details will not be provided to third parties.
4.5 Unless the customer has indicated that they do not wish this, the customer’s
details will be included in a central database of Allesvanalessi.nl. These details will be used to keep the customer fully up to date regarding the goods and services of designdailys.nl. The processing of the customer’s details will take place in accordance with the applicable laws and regulations.
4.6 If desired, the customer may inspect the details recorded about the customer by Allesvanalessi.nl in the database of Allesvanalessi.nl. The customer is entitled to request amendment of the details if these details are not correct.

Warranties
5.1 Allesvanalessi.nl guarantees that the items delivered conform to the agreement
and meet the specifications stated in the offer, and thereby stands
behind the manufacturer’s warranty on the item delivered to you.
5.2 The warranty period of Allesvanalessi.nl corresponds to the
manufacturer’s warranty period. This warranty does not apply where the defect is due to 1.
neglected care, or 2. deliberate damage, or 3. carelessness.
5.3 Any claim under the warranty lapses if repair or other work on the item has been carried out
by service/repair providers other than those designated by the manufacturer.

Quotations
6.1 Quotations are without obligation, unless stated otherwise in the quotation.
6.2 Upon acceptance by the customer of an offer made without obligation, Allesvanalessi.nl
reserves the right to revoke or deviate from the offer within 3 working days of receipt of
that acceptance.
6.3 Verbal undertakings bind Allesvanalessi.nl only after they have been
expressly confirmed in writing.

Agreement
7.1 An agreement between Allesvanalessi.nl and a customer is concluded after an
order or instruction has been assessed for feasibility by Allesvanalessi.nl.
7.2 Allesvanalessi.nl reserves the right not to accept orders or
instructions without stating reasons, or to accept them only on the condition that
dispatch takes place after payment in advance.

Images and specifications
8.1 All images; photographs, drawings etc. and (technical) specifications; including details concerning weights, dimensions, colours etc. on the website of Allesvanalessi.nl are approximate and indicative only and cannot give rise to compensation or dissolution of the agreement.

Force majeure
9.1 Allesvanalessi.nl is not liable if and in so far as its obligations cannot
be fulfilled as a result of force majeure.
9.2 Force majeure is understood to mean any external cause, as well as any circumstance which reasonably ought not to be at its risk. Delay on the part of or non-performance by our suppliers, transport difficulties, strikes, government measures, delays in supply, negligence by suppliers and/or manufacturers of Allesvanalessi.nl as well as of auxiliary personnel, illness of staff, defects in auxiliary equipment or means of transport expressly count as force majeure.
9.3 In the event of force majeure, Allesvanalessi.nl reserves the right to suspend its
obligations and is also entitled to dissolve the agreement in whole or in
part, or to demand that the content of the agreement
be amended in such a way that performance remains possible. Under no circumstances is Allesvanalessi.nl
obliged to pay any penalty or compensation.

Communication
10.1 Allesvanalessi.nl is in no way liable for misunderstandings,
damage, delays or unclear transmission of orders and
communications resulting from the use of the internet or any other
means of communication in dealings between the customer and Allesvanalessi.nl, or between
Allesvanalessi.nl and third parties, in so far as this relates to the relationship between the customer and Allesvanalessi.nl

Complaints
11.1 All complaints relating to delivery, quality, condition of the item or
any other complaint will be dealt with seriously by Allesvanalessi.nl.
11.2 The customer must submit a complaint in writing to designdailys.nl (by fax,
letter or e-mail (info@allesvanalessi.nl )
11.3 Allesvanalessi.nl will endeavour to resolve the complaint within ten (10) working days. Allesvanalessi.nl will inform the customer of this in writing (by fax, letter or e-mail).

Intellectual and industrial property rights
12.1 The customer must fully and unconditionally respect all intellectual and industrial
property rights attaching to the goods supplied by Allesvanalessi.nl.
12.2 Allesvanalessi.nl does not guarantee that the goods supplied to the customer do not infringe any intellectual and/or industrial property right of third parties and accepts no liability in the event of any claim by third parties based on the assertion that a good supplied by Allesvanalessi.nl infringes any right of a third party.

Miscellaneous
13.1 If the customer notifies Allesvanalessi.nl of an address in writing,
Allesvanalessi.nl is entitled to send all orders to that address, until the customer has provided Allesvanalessi.nl with a new address.
13.2 Allesvanalessi.nl is entitled to engage third parties in carrying out the customer’s order(s).

Applicable law and settlement of disputes
14.1 Dutch law applies to all offers, orders and agreements of Allesvanalessi.nl.
14.2 Disputes arising from an agreement between Allesvanalessi.nl and
the customer which cannot be resolved by mutual consultation will be heard by the competent
court within the district of ‘s-Gravenhage, unless Allesvanalessi.nl
prefers to submit the dispute to the competent court of the customer’s place of residence, and with the exception of those disputes falling within the competence of the sub-district court.

Right of withdrawal
15.1 You have the right to withdraw from the agreement within a period of 14 days without
stating reasons.
15.2 The withdrawal period expires 14 days after the day on which you or a third party
designated by you, other than the carrier, takes physical possession of the goods.
To exercise the right of withdrawal, you must inform us, Allesvanalessi.nl, established at
Gestelsestraat 234 in Eindhoven, info@allesvanaless.nl., telephone: +31 (0)40 23 73 774) by means of an unambiguous statement (e.g. in writing by post, fax or e-mail) of your decision to withdraw from the agreement. You may use the enclosed model withdrawal form for this purpose, but you are not obliged to do so.
To comply with the withdrawal period, it is sufficient to send your communication concerning your
exercise of the right of withdrawal before the withdrawal period has
expired.

Consequences of withdrawal
16.1 If you withdraw from the agreement, you will receive back from us all payments you have made up to that moment, including delivery costs (with the exception of any additional costs resulting from your choice of a method of delivery other than the cheapest standard delivery offered by us)
without delay and in any event no later than 14 days
after we have been informed of your decision to withdraw from the agreement. We will refund you using the same means of payment as you used for the
original transaction, unless you have expressly agreed otherwise;
in any event you will not be charged any costs for such a refund.
16.2 We may withhold the refund until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first.
16.3 You must return or hand over the goods to us without delay, and in any event no later than 14 days after the
day on which you notified us of your decision to withdraw from the agreement. You are in time if you return the goods before the period of 14 days has expired.
16.4 The direct costs of returning the goods are borne by you.
16.5 You are only liable for any depreciation in the value of the goods resulting
from handling of the goods that goes beyond what is necessary to establish the nature,
characteristics and functioning of the goods.
16.6 Excluded from the right of withdrawal is a consumer purchase concerning the
supply of:
– products made to the consumer’s specifications which are not
prefabricated and which are manufactured on the basis of an individual choice or
decision of the consumer, or which are clearly intended for a specific person;
– products that perish quickly or have a limited shelf life;
– products which are unsuitable for return for reasons of
health protection or hygiene and whose seal has been broken after
delivery;
– products which, by their nature, have been irrevocably mixed with other
goods after delivery;
– audio and video recordings and computer software whose seal has been broken after
delivery;
– newspapers, periodicals or magazines, with the exception of an agreement for the
regular supply of such publications (a subscription).